Our 10 Year Guarantee - Terms and Conditions


1. TERMS

Natural Flooring Supplies guarantees that your new rug/runner will not wear more than 10 percent by abrasion within 10 years of installation. If this occurs, Natural Flooring Supplies agrees to replace the rug/runner subject to the usage schedule set forth below. In the event that the identical rug/runner is not available, you may choose from a selection of carpet of comparable quality.

2. DEFINITION OF WEAR

Wear is defined as abrasive fibre loss and not changes in appearance. This warranty covers only abrasive wear resulting in loss of fibre. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, burns, pets, improper cleaning rug/runner or improper installation are specifically excluded. This warranty covers only abrasive wear. Abrasive wear is wear resulting in a loss of fibers from the pile surface of the carpet. This warranty applies to carpet used indoors for residential purposes. Such conditions as pulled loops, snags, shedding, pilling, fuzzing, matting, and/or crushing are not considered manufacturing defects. Natural fiber carpets vary in texture and colour. Slight variances in texture and colour are normal and do not constitute a manufacturing defect.

6. USAGE FEES

The usage fee to be deducted from the defective rug/runner is determined based on the original purchase price of your carpet excluding labor and pad costs as follows:

  • Year 1 - 3 No usage fee
  • Year 4 20% usage fee
  • Year 5 30% usage fee
  • Year 6 40% usage fee
  • Year 7 50% usage fee
  • Year 8 60 % usage fee
  • Year 9 70% usage fee
  • Year 10 80% usage fee

3. PROPER MAINTENANCE

This guarantee is dependent upon our suggested maintenance of the product. Please click here for details.

4. RESTRICTIONS

  • Complaints will only be taken into consideration upon presentation of the original purchase invoice.
  • The rug/runner needs to be used in areas for which it is suitable.
  • The guarantee does not apply in the event of crushing of the fibres and/or shading.

5. PROOF OF PURCHASE

Natural Flooring Supplies requires the original or other documentation of proof of warranty coverage. This warranty gives you specific legal rights. You may have other legal rights.

7. LIMITATION OF LIABILITY

In no event shall Natural Flooring Supplies be liable for incidental or consequential damages, whether in contract, warranty, negligence, strict liability, or otherwise.